Privacy Policy


Your personal privacy is of utmost important to us.  This Privacy Policy (“Policy”) explains what personal information may be collected through our websites and other online services, how that information is used, to whom it is disclosed to, and what Canadian Hickory Farms, Ltd. does to protect it.  This Policy applies to personal information collected through websites, mobile applications, SMS messaging, and other services of the Hickory Farms brands or lines of businesses that adopt, link to, or display this policy (collectively, the “Services”).  “Personal information” means explicit information that relates to you as an individual user of our Services, including information that can be used to identify you (including name, home address, and email address), as well as other information as, but not limited to, preferences, tastes, etc., when coupled with your personally identifying information.  We may refer to Canadian Hickory Farms Ltd., 1-1285 Morningside Ave., Scarborough, Ontario, M1B3W2, as “Hickory Farms,” “we,””us,””our”, or “HF” throughout this privacy policy.                                                                                                                                                                                                                                                                                                          

Notice of Changes

Hickory Farms' Privacy Policy is subject to change without notice. At any time, you may visit our website to view the current policy.

Conditions of Use

Any dispute over privacy is subject to this Privacy Policy and our Terms of Use.

Information We Collect and How It's Used

By using our Services, you actively provide personal information when you visit to do all of the things typically associated with online services.  Examples of personal information we collect could include name, address, phone number, email address, personal preferences, responses to survey questions, purchase and ordering information, payment card numbers, demographic information, and any other information you choose to provide.  Because you are affirmatively and actively submitting information, you know what information you directly provide. When conducting transactions with Hickory Farms, we must collect some personal information in order to provide our services.  We may collect information at other various places on our Services.  These services may include, but not limited to, engaging with our website, transacting on our website or POS, subscribing to email offers and newsletters, subscribing to mobile messaging offers, participate in surveys, enter contests or sweepstakes, or interact with any individual representatives of Hickory Farms. We may share your personally-identifiable information, including your name, address, email address, as well as a record of any transaction you conduct on our website or offline with us with a third-party advertising partner and its service providers in order to deliver to you banner advertisements and other advertising tailored to your interests when you visit certain websites. Our advertising partner will make the data we provide anonymous. If you request additional information or make an online purchase from us, you may receive email from us about online specials and other events. If you do not want to receive email from us in the future, please let us know by unsubscribing within any given email. We never sell or trade email addresses with companies outside the Hickory Farms family of brands, which includes Pfaelzer Brothers, California Delicious, and Gourmet Gift Concepts. If you supply us with your postal address online you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not want to receive mail from us in the future, please let us know by sending an email. You can, however, have your name put on our do-not-share list by sending an email to us at the above address. Please provide us with your exact name and address. We will be sure your name is removed from the list we share with organizations other than the Hickory Farms brands listed above. Persons who supply us with their telephone numbers online may receive telephone contact from us with information regarding orders they have placed online, new products and services, or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending us an email at the above address. We may also collect information that you provide on our Services about people you know.  As an example, you may provide a gift recipient’s information while processing your orders or storing in your address book to purchase a gift for later. Your email address will NEVER be sold or given to any other companies.

Information Automatically Provided By Your Devices

Your devices provide location information when you access or use our Services.  Your devices may also provide Navigational and Device information, such as device type, browser types and versions, hardware model, operating system and version, identification numbers assigned to your mobile device such as Advertising (IDFA) on Apple devices, Advertising id on Android devices, mobile network information, service provide identification, IP Address, the site or services in which you came, the site or services to which you navigate, etc.

Cookies, Clear Gifs, Beacons and Other Similar Technologies

In order to provide you the absolute best experience with our Services, we may collect information using cookies, clear gifs, beacons, and other similar technologies.  We use these methodologies to collect information to provide you a customized experience and currently do not respond to “do not track” signals of web browsers. A cookie is a small amount of data that's stored by your browser on your device. It's used to do things like see how you navigate our Services, what you click on, remember you and your online purchases when you return, and recognize you and honor a special deal for you, when you redeem one of our offers from a third party’s site. This helps us improve and deliver our Services, provide better customer service, tailor and improve your online experience, and tailor offers to you based on your unique tastes and both your online and offline (e.g., in-store) interactions and purchase history. A clear gif is a nearly invisible pixel-sized graphic image on a web page, web-based document or email message. It helps us do things like view the URL of the page on which the clear gif appears and the time the site, document, or email in question is viewed; and recognize you and honour a special deal for you when you navigate from a third party’s site to redeem one of our offers that may have appeared there. Clear gifs in emails help us confirm the receipt of, and response to, our emails, including those that you forward to friends and family; and they help deliver a more personalized or better online experience.

Personal Information Collected Through The Services Is Used To:

Process your online or offline orders. Open an online account at your request. Personalize your online experience with content and offers that are tailored to your interests. Provide Customer Service, whether it's responding to a request or following up on an order. Include you in surveys and contests. Enable you to post your content, such as comments, images or videos. Facilitate networks of online social activity centered around our products and services. Improve our Services, the manner in which offers are made on our Services, the purchase decisions of our visitors, and the interactions visitors have with our Services. Improve your experience with our Services: for example, through faster, better, smarter, and more customized online interactions. Enable you to interact with third-party content service providers, whether by linking to their sites, viewing their content within our online environment, or by viewing our content within their online environment. Market our products and services that may be of interest to you—for instance, we may add you to the Hickory Farms’ email list when you make an online purchase or sign up to receive emails; or we may add you to Hickory Farms’ print-catalogue list when you make an online purchase. Create aggregated, pseudonymized or anonymized information for statistical purposes. To opt out of ads targeted to your interests through the use of data collected from the mobile applications on your device, consult the settings on your device. You can also click the preference icon that may appear on some of our advertising served through use of these technologies. We use third-party service providers and contractors to help handle parts of our business because of their expertise, resources, or scale. They help us do things like fulfill orders, process payments, provide some customer service through chat features, monitor activity on our Services, serve surveys and provide analysis from the surveys (which could be combined with Services usage analytics), maintain databases, administer and monitor emails, administer and send mobile messages, serve ads on this and other Services, and provide consulting services. We may disclose specific information about visitors to our Services if we have a good-faith belief that it's necessary or authorized under the law or to protect our customers, the public, or our business. In the event we sell or transfer all or a portion of our business assets (including in the event of a reorganization, dissolution or liquidation), including a brand or line of business, information about you may be one of the business assets that is transferred in connection with the transaction. We maintain administrative, technical and physical safeguards designed to protect the personal information we collect through our Services against accidental, unlawful destruction, loss, alteration, access, disclosure or use. We use tools that are designed to protect our Services. They include web application firewall, account authentication, account fraud protection, encryption for information sent over the internet to and from the Services, security software and malicious code protections. While we implement the above security measures on this site, you should be aware that 100% security is not always possible. When you access our Services, you form a contract with us based on our Terms of Use, and we need to process your personal data to respond to your requests, ship products to you and satisfy our obligations with respect to the other purposes listed in our Online Privacy Policy. As exceptions, we rely on your consent with respect to cookies per Art. 6.1(a) EU GDPR, and legitimate interests under Art. 6.1(f) EU GDPR, especially with respect to situations where we must process your personal data to comply with applicable laws (as a Canadian based company, we are subject to Canadian laws and must comply, just like EEA-based companies have to comply with EEA laws). When you access our Services, you transfer your personal data to Canada for which the European Union Commission has not yet issued an unlimited adequacy decision. We will process and keep your personal information for as long as is necessary for the purposes set out in this Policy, for our legitimate business needs, and for compliance with the law. You have a right to request from us these EU GDPR rights concerning your personal data: access to data; rectification of data; erasure of data; restriction on processing; objection to data processing; and data portability. You can exercise these rights through a combination of actions: accessing the information in your account; exercising your opt-out options through our Services; and by calling us directly. If you have provided consent for direct marketing emails or other data processing, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. You have the right to lodge a complaint with a supervisory authority. We do not use automated decision-making, including profiling, as referred to in Article 22(1) EU GDPR, that is, in a way that produces legal effects concerning you or significantly affects you. Our Services’ customization technologies and e-commerce processes are automated, but do not produce legal effects or affect you significantly as contemplated by Art. 22(1) or (2) EU GDPR.